All categories
Web hosting
For all questions related to your Plesk web offering
SSH access on Plesk web hostingWe introduced SSH access on our hosting plans on 1 February 2023. This feature makes it easy for anyone who needs to run scripts on their web hosting to do so from the console access...16/09/2026Using NodeJS on Plesk web hostingWe introduced NodeJS support on our hosting plans on 1 February 2023. This feature allows anyone who needs to run NodeJS applications on their web hosting to do so easily...16/09/2026How to connect via SSH to the Plesk server?To access the hosting server via SSH from your Plesk panel, simply go to the Dev Tools section and click on SSH Terminal: Once redirected, you have access to the SSH console...16/09/2026Which PHP versions are available?PHP version support Our Plesk WEB hosting range (WEB-5, WEB-25 and EDU-5 plans) currently supports the following PHP versions: PHP 8.0 (end of life) PHP 8.1 PHP 8.2 PHP 8.3 PHP 8.4 During...16/09/2026Managing your DNS zone from PleskIf you need to add a specific DNS record and your DNS zone is managed by the Plesk panel, you need to go to the DNS Settings tab: You will then be taken to a page showing all the...16/09/2026Is there DDoS protection on the web hosting service?All our web hosting plans include Volterra anti-DDoS protection, so we guarantee that attacks targeting our hosting platform will be handled.16/09/2026Logging in to the Plesk panelWhen your web hosting is delivered, you receive an email with the login details for your Plesk management panel: simply go to the URL mentioned in the email to access your...16/09/2026My website appears as malicious or deceptiveThe issue When you access your website, you come across a page saying that your site is potentially malicious or that it may be a deceptive site. This error message must not be confused...16/09/2026How to create an email account?You can create an email account from your Plesk panel by going to the Email Accounts menu: On the mail account management page, you can view the list of existing email accounts: To create...16/09/2026How do I configure my domain so it points to my hosting?In this type of case, two situations are possible: You ordered your domain name at the same time as your hosting, or you ordered your domain name separately from your hosting or from another registrar...16/09/2026SSL management for your websiteBy default, we include Let's Encrypt SSL certificates free of charge with your web hosting. As a general rule, the SSL certificate is activated automatically 2 hours after your domain has been fully configured. If this...16/09/2026How to add a new domain on a Plesk plan (WEB-5, WEB-25, EDU-5)?Would you like to add a new domain to your PulseHeberg Plesk WEB pack? The process is very simple and only takes a few clicks: Check that the NS/DNS servers of...16/09/2026How to create a subdomain?To create a subdomain, simply click on the Add a subdomain button: Then fill in the fields with the information of your choice: subdomain, root domain, root directory and, if you...16/09/2026How to install a CMS with Softaculous?Softaculous is a utility that lets you very easily install many CMS platforms on your PulseHeberg web hosting. You can install a CMS via Softaculous by going to the tab of the same name...16/09/2026How to create an additional FTP access?To create an additional FTP access from your Plesk panel, simply go to the FTP Access section: This page lists all existing FTP accesses for your hosting as well as the directory they point to...16/09/2026Remote connection to a MySQL databaseQuestion Is it possible to connect remotely to the database server of my web hosting? Answer You are trying to connect to your MySQL database server from an external server...16/09/2026How do I change the PHP version of my domain or subdomain?In your Plesk panel you can manage the PHP version per domain and per subdomain, by default web hosting plans run PHP 7.3. To change your PHP version, simply go to PHP Settings...16/09/2026How to create a scheduled task (CRON)?In your Plesk panel, go to the menu on the right and select "Scheduled Tasks": The next page shows all existing scheduled tasks, if you don't have any the message No items...16/09/2026How to change PHP settings?In your Plesk panel you can manage PHP settings per domain and per subdomain. To change your PHP settings, simply go to PHP Settings: In the Common Settings section you can...16/09/2026How to manage the Apache and Nginx configuration of your web hosting?By default, our web hosting runs an Apache web server behind an Nginx proxy, and you can modify a wide range of settings: You can also disable Nginx or...16/09/2026How to enable an email redirect?If you wish, you can redirect emails sent to one address to another. To do this, go to the Mail accounts menu: Then click on the email address for which you want to enable the...16/09/2026What are the email sending limitations from my hosting?To prevent our web platforms from being blocked by third-party email providers, we apply the following default limitations for sending emails: per mailbox: 20 emails per hour, per domain: 20...16/09/2026My email is rejected by the outgoing antispam filterTo prevent our email processing servers from being blacklisted for SPAM, we have set up an outgoing antispam filter on our hosting platforms. An outgoing email can be blocked for several reasons...16/09/2026How do I enable DKIM signing on my hosting?PulseHeberg offers DKIM signing for your emails. To enable this service, simply go to the Mail accounts tab: Then to the Mail settings tab: Then tick the box Use the...16/09/2026How do I view the logs?In your Plesk panel you can easily view the logs of your web hosting for each domain or subdomain. To access the logs, click on the Logs button: The most recent logs are then displayed...16/09/2026How do I change the directory my main domain points to?You can change the directory your main domain points to by going to Hosting Settings: then simply specify in Document Root the folder your site should point to: You...16/09/2026How to activate an email alias?If you wish, you can set up aliases on an email account. To do this, go to the Mail accounts menu: then click on the email address on which you want to activate the email redirection...16/09/2026How to activate an automatic email reply?If you wish, you can set up auto-replies on an email account. To do this, go to the Mail accounts menu, then click on the email address on which you want to activate the auto-reply...16/09/2026