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Benchmark methodologyWhat does the benchmark score correspond to? The score shown on our website is the multi-thread score of the server in question, calculated by the GeekBench 4 tool, run under Ubuntu 20.04. It represents the...17/09/2026Use of cookies and browsing trackingNature of the data collected: As part of the use of its services, PulseHeberg may collect the following data about its customers: Identification data: Last name, first name, address...16/09/2026Running an MTR diagnosticIn some situations, to help or confirm a diagnosis, our teams may ask you to run an MTR capture. Behind this intimidating name actually lies a very simple tool. A...16/09/2026How to allow PulseHeberg support to connect to my server?Problem encountered You need to provide SSH access to our technical support on your Linux server Solution Allow our support IPs If you have a firewall on your server you must allow...17/09/2026How to check the service status?Before contacting our support team, we recommend checking whether we are experiencing a generic incident or maintenance affecting the availability of your services. Service status monitoring platform...16/09/2026How to contact support?PulseHeberg support can be contacted in two ways: By support ticket: From your customer area, go to the Support tab then Open a ticket By chat: From your customer area when the chat bubble...16/09/2026I cannot send emails from my serverProblem encountered You cannot or no longer can send emails from your VPS or dedicated server, port 25 on your server appears to be blocked. Cause If your IP is blacklisted, port 25 on your...16/09/2026Your server is suspended for hackingWhen our teams, or our monitoring tools, detect abnormal behavior on one of your services, and that behavior suggests that your server has been compromised, the server is automatically...17/09/2026Partnership and sponsorshipPulseHeberg is fully open to partnership requests, several rules must be followed: Your project must be reasonably well developed Your project must have existed for more than 3 months If you meet these...16/09/2026