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What payment methods are accepted?Standard payment methods The payment methods below are offered by default to all our customers, and are available immediately when ordering or renewing a service. PayPal Card...17/09/2026How bank transfer payments workUntil now we had restrictions in place for bank transfer payments because our teams had to manually process every payment received in order to assign it to the correct invoice awaiting...16/09/2026Right of withdrawal and refundIn accordance with applicable legislation, citizens of the European Union have a right of withdrawal valid for 14 days after your order. To exercise this right, we invite you...17/09/2026How to cancel a pending invoice?Problem encountered PulseHeberg is asking you to pay an invoice that does not seem justified to you, generated by mistake during an order simulation, or which concerns a service you do not wish to keep...17/09/2026My order is in Pending statusProblem encountered Your order has been stuck in Pending status for several hours Cause Your order could not be activated manually, this is due to an anti-fraud check or an issue...16/09/2026The plan I want to order appears as unavailableProblem encountered The plan you want to order appears greyed out with the mention Unavailable on our website, or Out of stock in your customer area. Cause PulseHeberg closes new orders as a precaution...16/09/2026How VAT works. Can I be exempt from VAT on my invoices?How VAT works at PulseHeberg The vast majority of services offered by PulseHeberg are plans aimed at the general public. The prices displayed on our site are therefore inclusive of tax, unless expressly stated otherwise...16/09/2026