Problem encountered#

PulseHeberg is asking you to pay an invoice that does not seem justified to you, generated by mistake during an order simulation, or which concerns a service you do not wish to keep.

Cause#

Our CRM generates an invoice in the following situations:

  • When placing a new order
  • When requesting a credit top-up on your customer account
  • When requesting an upgrade of a service to a larger plan
  • A few days before a service expires in order to proceed with its renewal

Solution#

The invoice is automatically cancelled 10 days after its due date, no action is required on your side for it to be cancelled.