Until now we had restrictions in place for bank transfer payments because our teams had to manually process every payment received in order to assign it to the correct invoice awaiting payment.

Since 1 November 2022, with the help of our banking partners, we have implemented an update to our payment system in order to more widely accept bank transfer payments from our customers by automating their processing.

To achieve this, every customer who wishes to pay PulseHeberg by bank transfer must now generate a dedicated IBAN from their customer area. This virtual IBAN credits the PulseHeberg bank account directly and automatically reconciles incoming transfers with the customer account it is attached to.

You can generate the bank details for your account from the Mes factures (My invoices) tab, then Mes moyens de paiement (My payment methods), then Ajouter un moyen de paiement (Add a payment method). You then simply need to tick Virement bancaire (Bank transfer) and click the generation button.

Bank transfer payments are handled by Citibank Europe.

Processing a transfer payment#

This automated system allows every incoming transfer to be processed automatically in the following way:

Paying an order#

To pay an order, simply make a transfer for the amount due, mentioning the order number in the transfer reference, in the format BDC-2022-XXXX.

If our system cannot read your order number, or if you forgot to include it, the payment is automatically assigned to an order if your payment meets the following conditions:

  • The transfer received matches exactly the amount of a pending order
  • You do not have several pending orders of the same amount
  • The order has not expired at the time the payment is validated

Otherwise, the transfer is assigned to your customer account as credit, which you can then apply to the orders of your choice.

Crediting your account#

To credit your customer account, simply make a transfer of the amount of your choice. There is no need to provide a reference. Once your account has been credited, you will receive a confirmation email and the credit can be used immediately.

Banking processing time#

The processing time for a bank transfer in the SEPA zone is 24 business hours. Our banking partner processes incoming transfers once in the morning between 10H and 11H and a second time in the afternoon between 17H and 18H (CEST).