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How to get student status?We offer a range of promotional offers aimed at students, allowing you to subscribe to certain service offers exclusively reserved for students. Which students are eligible? We...16/09/2026How to change the holder or email address of a customer account?Issue encountered You would like to change the name of the holder of a customer account or change the email address of an account, but our customer manager does not allow you to perform this operation. Cause For security reasons...16/09/2026Cancelling a serviceAll services provided by PulseHeberg are subscriptions with no commitment. Your services are therefore subject to tacit renewal, meaning that without any indication from you, they are...16/09/2026How do I close my customer account?Question How can I delete my customer account and all the data associated with it? Answer You can request the deletion of your customer account and the data associated with...17/09/2026My customer account appears as suspendedProblem encountered Your customer account appears as suspended and you can no longer access your customer account or place orders. Cause Your account is temporarily restricted, this may be...17/09/2026How to transfer services to another account?Question How do I transfer services to another customer account? Answer You can transfer all or part of your services to another customer account, even if that account is not in your...17/09/2026How do I renew a service?When a service expires, an invoice is generated 14 days before expiration. The invoice must be paid before the expiration date, otherwise the service is suspended. To avoid forgetting the renewal, you...16/09/2026I can no longer access my customer accountProblem encountered You can no longer log in to your client area and you do not have the option to reset your password Cause You have forgotten the answer to your secret question, you have...17/09/2026Add a bank account to my customer accountYou can add a bank account to your PulseHeberg account. To do this, click on the My invoices tab, then My payment methods from your customer area. The My payment methods...17/09/2026My service is not renewing automaticallyIssue encountered Despite having a saved automatic payment method (PayPal, Credit Card or Direct Debit), your service is not renewed automatically and you have to manually pay the...17/09/2026Add a credit card to my customer accountYou can add one or more credit cards to your PulseHeberg account. To add a card to your customer account, click on the My invoices tab, then My payment methods. The...16/09/2026How to change the billing cycle of a service?Question How can I change the billing cycle of a service? Answer Changing the billing cycle is not possible from your customer area, however you can submit a request to...16/09/2026Add a PayPal account to my customer accountYou can add a PayPal account to your PulseHeberg account. To do this, click on the My invoices tab and then My payment methods from your customer area. The My payment methods page...16/09/2026My plan appears as deprecatedIssue encountered My plan appears as a "Deprecated Plan" in my customer area. What does this mean, and what does it involve? Cause Over the years and as technologies evolve, we...17/09/2026Migration of PulsePanel web hosting platforms to PleskAs announced on 11 December 2023, we have decided to close our web platforms still powered by PulsePanel. These offers, which have become obsolete after more than 5 years of deprecation, still run on...16/09/2026Changing your billing detailsTo make sure your invoices are issued correctly with the proper billing information, it is essential to update your billing details before a Purchase Order is generated...16/09/2026