My service is not renewing automatically

Issue encountered#

Despite having a saved automatic payment method (PayPal, Credit Card or Direct Debit), your service is not renewed automatically and you have to manually pay the invoice.

Cause#

This issue can occur in rare cases if the service was created with a different payment method assigned. This situation can cause a malfunction in the automatic renewal of the service.

Solution#

To resolve this issue, we invite you to contact our customer support. Our teams will check the assigned payment method and enable automatic renewal on the service in question using the payment method you have saved.